1） ”Personal information” refers to any information relating to an individual customer that can be used to identify that specific customer (as detailed in Schedule 1). In addition to the items listed in the table below, any information that can be combined with other data to identify a specific customer shall also be classified as personal information.

2） Sensitive Personal Information
“Sensitive personal information” refers to personal data that requires special care in handling (as detailed in Schedule 2) to prevent any unfair discrimination, prejudice, or other disadvantages to the customer. Please be assured that any sensitive personal information collected by us will never be disclosed or provided to a third party without your explicit consent.

When the NTP Group collects personal information from customers, we will clearly state the purpose of such collection on our website.
Furthermore, when requesting customers to fill out or provide personal information directly, we will restate and clarify the purpose of use at that time.
We will never use your personal information beyond the scope of the purpose of use communicated to you.
Please note that customers have the absolute right to refuse or withhold this consent at their own free discretion.

1） All personal information held by us (including information regarding your family members) will be used strictly within the scope of the following purposes or other legitimate business purposes:

• ① To fulfill our contractual and business obligations in transactions with you.
• ② To provide information on our products, services, events, campaigns, and other activities via direct mail, email, or other communication channels. (This includes analyzing your personal information in order to provide personalized suggestions and information tailored to your life stage, hobbies, and preferences.)
• ③ To conduct customer surveys and questionnaires for product development, market research, or to analyze measures for improving customer satisfaction.
• ④ To jointly use personal information within the NTP Group for the purpose of providing comprehensive and integrated services
  across the Group. a）Items of Information for Joint Use: Personal information such as name, address, and vehicle information. b）Purpose of Joint Use: To provide customers with information regarding products, services, events, or campaigns handled by the NTP Group. c）Means or Methods of Joint Use: Access and utilization through shared information systems. d）Entity Responsible for Personal Information Management: Carmost Co., Ltd. (Please click here to view our corporate address and representative information.)
• ⑤ The purposes of use for personal information by insurance companies to which we entrust insurance solicitation business are disclosed on their respective websites (as detailed in Schedule 3).

2） If you wish to opt-out or discontinue the use of your information for the purposes stated in items② through ④ above, you have the right to request a suspension of use at any time. (Please contact our Dedicated Customer Support Desk listed in Section 8).

3） In the event that we modify the purpose of use, we will promptly disclose such changes through in-store written notices, our official website, or other appropriate public channels.

1） The NTP Group will never provide or disclose any personal information held by us to third parties, except in the following cases. However, this restriction does not apply when the NTP Group entrusts personal information to a contractor within the minimum scope necessary to perform outsourced business operations.

• ① When the customer has given prior consent.
• ② When required by applicable laws and regulations.
• ③ When it is necessary to protect the life, body, or property of an individual or a legal entity, and it is difficult to obtain the customer’s consent.
• ④ When it is especially necessary for improving public health or promoting the sound development of children, and it is difficult to obtain the customer’s consent.
• ⑤ When it is necessary to cooperate with a national government agency, a local government, or an entity entrusted by them in executing affairs prescribed by laws and regulations, and obtaining the customer’s consent is likely to impede the execution of such affairs.

2） If you wish to opt-out or discontinue the provision of your information to third parties, you have the right to request a suspension of such provision at any time. (Please contact our Customer Inquiry Desk listed in Section 8).

3） When providing personal information to a third party based on item ① of paragraph (1) above, the NTP Group will record and retain details including the “date of provision,” “name or identity of the recipient,” “name of the specific individual,” and “items of personal information” in accordance with applicable laws and regulations.

The NTP Group has established a Personal Information Protection Promotion Committee and a Personal Information Protection Compliance Organization to actively ensure data privacy.
The Committee establishes specific rules for protecting personal information, while the Compliance Organization ensures strict adherence to these rules across all departments within the company.
Furthermore, this system promotes ongoing data protection education for our employees and maintains a structured framework to receive and address customer feedback.

The NTP Group treats all personal information as valuable assets entrusted to us by our customers. Recognizing that ensuring the security of this information is our fundamental duty, we implement appropriate organizational, technical, and physical management measures to protect it.

Encryption (SSL): When collecting personal information through our website, we secure the transmission of your data using Secure Sockets Layer (SSL) encryption systems to ensure your information is sent safely.
Cookies: Cookies are small data files exchanged between your computer and our website.
The NTP Group may use cookies to improve website usability and to provide personalized information tailored to individual customers.
You can configure your computer’s browser settings to refuse cookies or to display a warning when cookies are being sent.
Links: Some links on the NTP Group’s website may direct you to websites operated by related or third-party companies.
This “Privacy Policy” does not apply to any such external linked websites.

Customers have the right to request notification of the purpose of use, disclosure of their retained personal information, correction, addition, or deletion of content, suspension of use or erasure, suspension of provision to third parties, or disclosure of records regarding third-party provision (hereinafter collectively referred to as “Requests for Disclosure, etc.”).
Upon receiving such a request from a customer, we will respond appropriately and in accordance with applicable laws and regulations.
*The “records regarding third-party provision” refers to the recorded logs created when we provide your personal data to a third party, or when we receive your personal data from a third party.
In addition, customers may contact us with any other inquiries, opinions, or requests regarding their personal information. Upon receiving these, we will handle them appropriately within a reasonable scope.
To facilitate this process, we have established a dedicated customer support desk specifically for handling customer disclosures, corrections, inquiries, opinions, and requests.
Please note that a fee covering actual costs may be charged for the disclosure of retained personal information, etc. [Dedicated Customer Support Desk] Carmost ToyohashiPhone (Domestic):
0532-55-7011 Carmost IidaPhone (Domestic):
0265-25-1300 Carmost ToyotaPhone (Domestic):
0565-51-0066

The NTP Group will comply with all applicable laws, regulations, and other standards regarding the protection of personal information.
Furthermore, we will continuously review our Privacy Policy and internal privacy regulations to improve and refine our handling and management of personal information.

• NTP Holdings Co., Ltd.
  NTP Nagoya Toyopet Co., Ltd.
  NTP Toyota Shinshu Co., Ltd.
  Toyota Rent a Lease Nagoya Co., Ltd.
  Toyota Home Nagoya Co., Ltd.
  Toyota Home Shinshu Company
  JMS Nagoya Co., Ltd.
  NTP Import HD Co., Ltd.
  NTP-VG Co., Ltd.
• NTP-VC Co., Ltd.
  NTP-PC Co., Ltd.
  NTP-AC Co., Ltd.
  Carmost Co., Ltd.
  NTP Seventh Co., Ltd.
  NTP System Co., Ltd.
  Mobility Support Co., Ltd.
  NTP Property Management Co., Ltd.

The NTP Group will comply with all applicable laws, regulations, and other standards regarding the protection of personal information.
Furthermore, we will continuously review our Privacy Policy and internal privacy regulations to improve and refine our handling and management of personal information.
For more details regarding the specific security control measures implemented to protect your personal information at our company, please contact our Dedicated Customer Support Desk listed in Section 8 above.